Contact Centre Week China 2013

VENUE: Crowne Plaza Century Park Shanghai
Location & Details of Crowne Plaza Century Park Shanghai
VENUE ADDRESS: No.1433, Minsheng Road, New Pudong District, Shanghai, China 200135
ORGANIZER: IQPC (Singapore)
Official Website: Click to Visit
E-Mail: enquiry@iqpc.com.sg
Tel: +65-6722 9388
CITY:Shanghai
INDUSTRY:Conference & Summit / Congress
ICT-(Information and Communications, Technology)
DATE: 2013/11/25 - 2013/11/26 Expired!

EVENT'S PROFILE:

Contact Centre Week China 2013

Contact Centre Week China 2013, aims to provide Chinese Contact Centre executives an amazing platform, will be held in Shanghai on July 15-18, 2013.

China is expected to be the second largest contact centre market by 2017. By then, Chinese Contact Centre industry will touch US$255 million. With this in mind, IQPC Contact Centre Week China aims to provide Chinese Contact Centre executives an amazing platform to find out how you can:

Increase the efficiency of your contact centre operations
Improve agent productivity, service quality and motivation
Enhance customer experience management through your contact centres
Implement contact centre technology that really justifies Return on Investment (ROI)

Background

For the past 14 years, IQPC’s Global Contact Centre Week Series has always been regarded by the industry as the must-attend event which gathers the largest number of senior contact centre decision makers. The 2012 Call Centre Week held in Vegas, United States and attracted over 1,000 customer-focused executives came together to discuss global best practices in executing contact centre innovation and operational excellence.

VISITOR'S PROFILE:

Contact Centre Week China 2013 will feature

100+ Contact centre attendees
25+ Leading contact centres industry speakers
15+ Latest case studies
90% Decision makers and key influencers
10+ Hours of networking with contact centres industry professionals
1 BIG EVENT

EXHIBITOR'S PROFILE:

What makes Contact Centre Week China 2013 the only event you must attend in 2013:

4 Workshops aimed at helping you overcome your most pertinent challenges in managing contact centre operations
4 Tracks
- Track A: Transformational Leadership
- Track B: Breakthrough Tools & Technology
- Track C: Data-Driven Insights & Analytics
- Track D: Achieving Peak Performance
1 Site Tour of a leading contact centre in China
Moderated Roundtable Discussions led by China contact centre directors
Customer Management IQ Live Interviews in Expo Hall
Live Demo Drive in Expo Hall
Leading Speaker Faculty from China’s and the world’s leading Contact Centres

Reserve your seat at the conference today! Network, hear from and establish your connections with the leading contact centres active in China’s booming market. Don’t miss your chance to be involved in this year’s event and get first-hand information on people management, operational excellence, customer experience management and technology innovation in China’s contact centre industry.

ORGANIZER'S PROFILE:

Name: IQPC (Singapore)
Address: 61 Robinson Road #14-01, Robinson Centre, Singapore 068893
Tel: +65-6722 9388
Fax: +65-6224 2515
E-Mail: enquiry@iqpc.com.sg
Official Website: Click to Visit

IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney and Toronto. IQPC leverages a global research base of best practices to produce an unrivaled portfolio of problem-solving conferences.

Each year IQPC offers approximately 2,000 worldwide conferences, seminars, and related learning programs with special emphasis on:

Automotive

Customer Management

Construction

Defense

Energy

Finance

Food & Beverage

Government

Healthcare

Human Resources

Legal