Annual Call Center Conference & Expo (ACCE)

Conference Highlights

• Knowledge Shared

Focus on world-class call center operational management practices and experiences sharing, this high-end conference in call center and customer services provides international exchange opportunities to exhibitors and customers.

• Practices Oriented

Call center experts will bring you several keynote speeches and panels, providing high-quality, great relevance and industry oriented practical management experiences.

• Data Supported

Benefit from the large UBM database, this conference will offer a new communication environment for call center and customer management and deliver a broader range of contacts.

• 2011 Hot Topic

Call center: Is service the new sales?

Impact of social media on customer services and marketing

Real-time cross-channel solutions for the front line Voice technology application focused on customer experiences

Uncovering the hidden value of CRM – xRM marks the spot

Full-frame call center

Online call center based on cloud technology

Intelligent workforce management completely improve call center efficiency

Brief Introduction of Annual Call Center Conference & Expo (ACCE)

Produced by ICMI China, Annual Call Center Conference & Expo (ACCE) has been fully supported by CFIP (China Federation of IT Promotion Customer Contact Center Standard) for a successive 9 years.

Guided by the ICMI’s rule Practices Oriented and Knowledge Shared, ACCE has received years of highly evaluation and was considered as the most academic and authoritative conference in call center industry with the longest history. ACCE has been the largest conference in customer services, contact center, customer relation management and other related areas in Asia Pacific. It attracts professional audiences accumulated for over 60,000 including authoritative experts, professional IT solution providers, industry leaders from finance, telecom, manufacture, FMCG from Asia even the whole world.